Contact Lifeline Contact Lifeline of the Highland Rim, Inc. is a twenty-four hour help line, offered free of charge, to all residents of Bedford, Coffee, Franklin, Grundy, Lincoln, Moore and Warren counties in Middle Tennessee. Grounded in the Judea-Christian tradition, Contact offers crisis intervention, resource information and reassurance. The organization recruits, equips, and supports volunteers as they respond to callers with non-judgmental, non-directive, active, and reflective listening.